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Now In: Frequently Asked Questions Ordering & Payment
Which forms of payment do you accept for online purchases? Can I pay by check or money order? How can I check the status of my order? Will I be charged sales tax on my order? Where is the three-digit security code on my credit card? What is the order cut off time? Is there a limit to how long my gift card message can be? Can I place my order over the telephone? Q. Which forms of payment do you accept for online purchases? A. We accept Visa, MasterCard, Discover, American Express and Google Checkout. Back to top Q. Can I pay by check or money order? A. Yes. You are able to pay by check or money order by using our mail order form. Print the form, fill it out and mail it to us at Be Thoughtful Gifts, LLC, 11357 Nuckols Road, Suite 113, Glen Allen, VA 23059. Your order will be submitted once payment is received via mail. Back to top Q. How can I check the status of my order? A. If you have a question about the status of an existing order, simply log into your account for updated information. Our Customer Service Specialists are also available to answer your questions toll free at 1-800-403-9033 (see store hours).
Upon placing your order, you will be sent a confirmation number immediately after your order has been successfully submitted. We will also send you a confirmation email providing tracking information once your order has shipped. Q. Will I be charged sales tax on my order? A. The tax rate you are charged is based on where your order is being shipped. We charge sales tax on orders shipping to locations in Virginia because we are located in Virginia. The sales tax rate for the State of Virginia is 5%. Orders that are being shipped to any destination other than Virginia are not taxed, even if the billing address is located in Virginia. Back to top Q. Where is the three-digit security code on my credit card? A. The Card Security Code (CSC) or Credit Card Verification (CCV) is a three- or four-digit number printed on the back of a credit card (typically in the signature field). The number appears only on the card itself (not on receipts or statements) so it can provide some indication that the physical card is in the possession of the buyer. Back to top Q. What is the order cut off time? A. Orders placed before 11:00 a.m. EST will be shipped the same business day. Orders placed after 11:00 a.m. EST will be shipped the next business day. Back to top Q. Is there a limit to how long my gift card message can be? A. We ask that all messages are no more than 200 characters (not including the To and From) to ensure that they fit neatly on our message cards. Back to top Q. Can I place my order over the telephone? A. Yes. Our Customer Service Specialists are available to assist you with orders via telephone during our normal business hours. Back to top Substitutions Infrequently, substitutions may occur in order to ensure a timely delivery of your gift selection. Substitutions will be made with items of equal or greater value only. Your satisfaction is our primary goal. Back to top
Alcoholic Beverage Sale Notice
Be Thoughtful Gifts does not sell alcohol to persons under the age of 21. By using
this site, you swear and affirm that you are over the age of 21. Be Thoughtful Gifts
makes every effort to ensure that alcoholic beverages are not delivered to anyone who
is under the age of 21. By using this site, you are acknowledging that the person
receiving a shipment of alcoholic beverages from Be Thoughtful Gifts is over the age
of 21. You also agree that any alcohol purchased from Be Thougghtful Gifts is
intended for personal consumption and not for resale. If you do not agree with these
conditions of use, please do not use this site. If you intentionally or
unintentionally misrepresent your age in order to rovide alcohol to a person under
the age of 21, Be Thoughtful Gifts will prosecute you fully to the extent allowable
by law. In the State of Connecticut, Chatham Fine Wines and Liquor provides
alcoholic beverages. In the State of Michigan, Lo Spuntino, Inc., provides alcoholic
beverages.
Wine Sales
All wine and other alcoholic beverage products listed on the Retail Partner website
are sold and delivered from AKA. All terms and conditions of sale established by AKA
from time to time are binding on the Consumer. The terms and conditions can be
located at: wine.com/customercare/tos.asp
Food Allergy Notice While Be Thoughtful Gifts, LLC, and its suppliers make every effort to ensure that only the ingredients shown are included in your gifts, it is very likely that your gift ingredients may have been processed using equipment that has traces of a variety of nut, fruit, grain or dairy products. If the recipient or others that might consume the gifts are highly allergic to common food products, for their safety, we require that you order one of our non-food gifts.
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